Account Manager - PPS
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Physiotherapy Account Manager
Salary - £45,000 - £50,000 plus commission structure (this will be agreed based on client retention and account growth)
Location: Nationwide/Remote
Reports To: Account Director
About Us – PAM Group:
Founded in 2004, PAM Group has grown to become the UK’s largest privately owned provider of occupational health, rehabilitation, wellbeing, and absence management services. Headquartered in Warrington, we support over 1,500 employers and more than 1.5 million employees across a wide range of sectors including retail, legal, finance, energy, construction, manufacturing, and the public sector.
With a team of over 900 multidisciplinary professionals, PAM Group delivers a connected-health model that integrates occupational health, physiotherapy, psychological services, neurodiversity support, and more. Our mission is to proactively reduce sickness absence, enhance employee wellbeing, and help organisations create healthier, more productive workplaces.
Job Summary:
We are seeking a dynamic and experienced Physiotherapy Account Manager to oversee and coordinate physiotherapy services within occupational health settings. This role combines commercial acumen with strategic account management to ensure the delivery of high-quality, evidence-based physiotherapy services to corporate clients. The ideal candidate will have strong communication, organisational, and business development skills.
Key Responsibilities:
Serve as the primary point of contact for corporate clients.
Build and maintain strong, long-term relationships with stakeholders.
Conduct regular client reviews and service evaluations.
Coordinate and monitor physiotherapy services across client sites.
Ensure clinical standards and KPIs are met or exceeded.
Support the implementation of early intervention and return-to-work programs.
Identify opportunities to expand services within existing accounts.
Assist in preparing proposals and presentations for new business.
Collaborate with the sales and marketing teams to support growth initiatives.
Work with operational teams to ensure the clinical staff have a clear understanding of client requirements to ensure quality bespoke delivery
Analyze service data and prepare performance reports for clients.
Use insights to recommend improvements and demonstrate value
Experience & Skills:
Experience in account management or client-facing roles is highly desirable.
Excellent communication, negotiation, and presentation skills.
Proficient in Microsoft Office, Salesforce and healthcare management systems.
Desirable Attributes:
Commercial awareness and strategic thinking.
Ability to work independently and manage multiple priorities.
Passion for improving workplace health and employee wellbeing.
Strong understanding of workplace health, ergonomics, and injury prevention.
A Physiotherapy background.
Our Values & Benefits
- Company Pension
- 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
- Life insurance scheme valued at 4x your annual salary
- Income protection
- Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
- Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
- Long service rewards
- Flexible Working Hours
- Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
- Support with training and development
- Group Income Protection
At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.
We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are.
PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
The Benefits
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